Transfinder rang in 2018 by celebrating 20 consecutive years of growth after seeing revenue increase by 8 percent last year.
The transportation logistics software and management firm said its third and fourth quarters were the best since the company was founded in 1988.
Transfinder added 184 new clients in 2017 and increased revenue to $13.67 million, the company announced on Wednesday. In all the company has nearly 2,000 clients. Transfinder attributed the growth to the launch of four new products—Fleetfinder, Cityfinder, Routefinder Go and Wayfinder—and providing customers with quicker software upgrades and the ability to target larger school districts.
Transfinder President and CEO Antonio Civitella said the company refined its process “like a fine-tuned engine” in development projects between R&D teams in Schenectady, New York, and Shanghai, China, which resulted in the quicker turnarounds on upgrades of existing products and new product development.
For the year, he said customer support staff resolved 85 percent of customer questions within 24 hours. The busy summer months saw 90 percent of the tickets closed in 24 hours, and 99 percent of all support calls were answered in person rather than being transferred to voice mail.
“Every member of the Transfinder team played a role in our hitting this revenue record. I truly cannot single out one team over another,” said Transfinder President and CEO Antonio Civitella. “Our development team is working faster than ever to create new products and improve existing solutions. Our award-winning customer support team plays a critical role in helping clients maximize our solutions to their benefit. And the sales team remained focused throughout the year and turned on the gas in the last quarter, which was a key reason we surpassed last year’s record.”
Civitella added that more and more clients are asking for cloud-hosted solutions, increasing to 406 customers last year from 248 in 2016. Additionally, Transfinder added that 40 percent of all new clients prefer the cloud.
The company also expanded its three-day Transfinder University training sessions by offering them in 13 cities nationwide. The program started at the company’s headquarters in Schenectady, New York in 2014.
“This move was a no-brainer for us,” explained Civitella. “Our clients have been asking for several years now, ‘When are you coming to a town near us?’ When we knew we could provide the same level of service that our clients have come to expect at our headquarters, we decided to roll it out nationwide. Our instructors are top-notch and I expect this is only going to expand in the coming years.”
Transfinder celebrates its 30th anniversary this year with its 9th Annual Client Summit scheduled for April 17-19 at the new Albany Capital Center. The company expects 300 customers to attend, where they will see new product launches to help their school district operations run smoother and safer.
“2017 was a very good year. We saw a lot of things come together across departments,” Civitella said. “I am convinced that with a lot of hard work 2018 will be an even better year.”