Frequently Asked Questions



All major credit cards are accepted. Check and purchase order payment forms are also available.


Need a W-9 form to pay your invoice?

Contact Lisa Douglas, Accounting Executive, at or 310.802.7816.


Are you paying by check or P.O.? Please make it out to:


STN Media Group

ATTN: Sylvia Arroyo, STN EXPO

5334 Torrance Blvd., 3rd Floor

Torrance, CA 90503



To submit your cancellation request, please email the Events Manager, Sylvia Arroyo, at


If you send a cancellation request within 24 hours of completing your registration, you may receive a full pardon, but a request must be made in writing within a 24-hour period. Please email the Events Manager at with your request.


Registration refund requests due to cancellations MUST be emailed to Sylvia Arroyo. If the cancellation request is received by March 23, 2018, attendees will receive a full refund of the registration fee pending cancellation approval. Cancellations made by March 23, 2018, may receive a full pardon on registration fees. Attendees with cancellation requests sent between March 26, 2018, and June 21, 2018, will receive a 50% refund of the registration amount if their registration has been previously paid. 50% of the registration amount will still be owed for any unpaid registration cancellation requests made during this period. Please note that the processing fee will not be refunded or pardoned.


Beginning June 22, 2018, refunds will not be processed for any cancellations. Full balance must be paid for any cancellations made on or after this date. However, substitutions are permitted and must be confirmed by June 22, 2018, via email to Sylvia Arroyo at You will not be eligible for a refund if you are a “no-show.” If you are a “no-show,” you are still responsible to pay any pending balances still due. Registrants are financially responsible for any pending balances after approved cancellations. ALL REQUESTS MUST BE SENT IN WRITING TO:


STN Media Group

ATTN: Sylvia Arroyo, STN EXPO

5334 Torrance Blvd., 3rd FL

Torrance, CA 90503

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