Frequently Asked Questions

Who can attend the Conference and Trade Show?

The annual STN EXPO welcomes transportation professionals nationwide who want to learn the latest trends in training, products and services as well as how to produce better, more quantifiable results from their transportation team and operations.

Attendees include: Transportation Directors and Supervisors, Purchasing Agents, School Bus Members, Superintendents, Fleet Managers, Mechanics and Technicians, Safety Trainers, Administrators, Special Education Professionals, Private Fleet Operators, Head Start/Childcare Professionals, Executives and CEOS, School Bus Dealers, and Driver Trainers.

What does Main Conference Attendee registration include?

As a main conference attendee, you will have access to ALL breakout sessions, general sessions, keynote sessions, social events, and the trade show on Tuesday, July 30. You may sign up for additional courses such as the NHTSA Child Passenger Safety Course on July 27 for $199 (Early bird at $149), or apply for our Transportation Director Summit on July 26-27.

What does Guest registration include?

Guest registration includes access to all networking events, the STN EXPO Trade Show Networking Extravaganza on Monday, July 29, as well as the STN EXPO Trade Show on Tuesday, July 30.

What does Trade Show Only registration include?

Trade Show Only registration includes access to the STN EXPO Trade Show Networking Extravaganza on Monday, July 29, the STN EXPO Trade Show on Tuesday, July 30. 

How do I register for the conference?

You can register by visiting our conference website at www.stnonline.com/expo/west.  Visit the Pricing and Registration page under the “Attendee” tab, and click on “Register Now”. This will take you to the conference registration page, powered by Cvent. See Pricing & Registration page for more details on registration type and conference access. 

How do I know if I am registered?

Once you have completed the registration, you will receive an email confirmation with your confirmation number for the conference. You must receive a confirmation number in order to be considered registered. If you do not receive an email once you finalize your registration, please contact the Events Coordinator at jessica@stnmedia.com.

*As Cvent is a third-party registration system, we find that some email servers will recognize emails from Cvent as spam/junk mail, or will block the sender all together. Many school districts’ firewalls may block this email confirmation from entering into your inbox. If you do not receive your confirmation email, please also check your spam or junk folder before contacting the Events Team.

Can I Register for Training Programs but Not the Conference?

You can register for the NHTSA Course or the National School Bus Inspection Training Program separately without registering to attend the whole conference. 

When you first arrive to the registration page, you will be prompted to choose a registration type. Select NHTSA Child Passenger Safety Course or National School Bus Inspector Training Program, if you would like to attend either class ONLY. This will give you access to the class of your choosing, without access to the rest of the conference, workshops, trade show, or social events.

If you would like to attend the conference AND attend one of the training seminars, then you would register as a Main Conference Attendee, and add the desired session in the Optional Sessions section in the registration process.

Please visit the Pricing & Registration page for more details on the different registration types.

How can I register for the NHTSA Child Passenger Safety Course?

If you are interested in registering for this course ONLY (meaning, you are NOT attending the conference and trade show), upon registering, select the registration type called “NHTSA Child Passenger Safety Course”.

If you are interested in registering for this course AND the conference and trade show, you will first select the registration type called “Main Conference Attendee”. Then, during your initial registration process, after you have completed the Registration Information page, the Item Selection page will appear. Under Optional Session Registration, please check the box next to NHTSA Child Passenger Safety Course, and then click on Next. The registration fee for the course will reflect on the Payment page. Please make sure that the name of the course appears on the payment page under ORDERS > Sessions before finalizing your registration.

If you have first registered as a main conference attendee and decide later that you would like to add the NHTSA course, please contact the Events Coordinator with your request at jessica@stnmedia.com.

How can I register for the National School Bus Inspection Training Program?

If you are interested in registering for this course ONLY (meaning, you are NOT attending the conference and trade show), upon registering, select the registration type called “National School Bus Inspection Training Program”.

If you are interested in registering for this course AND the conference and trade show, you will first select the registration type called “Main Conference Attendee”. Then, during your initial registration process, after you have completed the Registration Information page, the Item Selection page will appear. Under Optional Session Registration, please check the box next to National School Bus Inspection Training Program, and then click on Next. The registration fee for the course will reflect on the Payment page. Please make sure that the name of the course appears on the payment page under ORDERS > Sessions before finalizing your registration.

If you have first registered as a main conference attendee and decide later that you would like to add the National School Bus Inspection Training Program, please contact the Events Coordinator with your request at jessica@stnmedia.com.

How do I submit my application for the Transportation Directors Summit?

During your initial registration process, after you have completed the Registration Information page, the Item Selection page will appear. Under Optional Session Registration, please check the box next to Transportation Director Summit Application, and then click on Next. You will then be prompted to answer a few questions in order to qualify for the Summit. Once completed, click on Next to finish the registration process. Please make sure that the application appears on the payment page under ORDERS > Session before finalizing your registration.

If you are already registered as a main conference attendee and decide later that you would like to apply to attend the Transportation Director Summit, please contact the Events Coordinator with your request at jessica@stnmedia.com.

How do I qualify for the Transportation Directors Summit?

In order to qualify, you must be registered as a Main Conference Attendee, check the box next to the Transportation Director Summit application and answer qualifying questions during the registration process. Please note that this summit is designed exclusively for qualified Transportation Directors. Applicants in other positions may not qualify for this event. A representative from our team will reach out to you to complete the application process if you are initially qualified.

*Please note that attendees MUST check in and attend the Transportation Director Summit on Friday, July 26, in order to attend the summit off site on Saturday, July 27.

Have a question about the Transportation Directors Summit? Contact Ryan Gray at ryan@stnonline.com or Tony Corpin at tony@stnonline.com.

My school district needs to add you as a vendor. How do I obtain a W-9?

Please Contact Lisa Douglas, Accounting Executive, at lisa@stnmedia.com or 310.802.7816.

What types of payments are accepted?

All major credit cards are accepted (Visa, Mastercard, and American Express). You can also pay by check or purchase order checks. You can select “P.O. Check” as your payment method even if you do not have the P.O. number at the time you register.

If paying by check or P.O., please make it out to:

STN Media Group
ATTN: STN EXPO Reno
5334 Torrance Blvd., 3rd Floor
Torrance, CA 90503
*Please note to include your full name and confirmation number with the payment*

I need to cancel my registration. How do I do that?

To submit your cancellation request, please email the Senior Events Coordinator, Alice Hung Sabedra, at alice@stnmedia.com.  SEE RESTRICTIONS BELOW:

Cancellations requests received within 24 hours of completing your registration may receive a full pardon, but you MUST email the Senior Events Coordinator within that same 24-hour period.

  • Cancellations received up until 11:59 P.M. PT on May 3rd, 2019, will be fully refunded minus the non-refundable online processing fee. Unpaid registrants are still responsible for the non-refundable online processing fee. 

     

  • Cancellations received up until 11:59 P.M. PT on June 28th, 2019, will receive a 50% refund, minus the non-refundable online processing fee, OR charged a cancellation fee of 50% of registration cost plus the online processing fee for UNPAID accounts. 

     

  • Cancellations will NOT be received after 12:00 A.M. PT beginning June 29th, 2019. No refunds of any kind will be issued. Any pending balance must be paid in full.

     

  • You will not be eligible for a refund if you are a “no-show.” If you are a “no-show,” you are still responsible to pay any pending balances still due.       

 ALL cancellations MUST be emailed to Senior Events Coordinator, Alice Hung Sabedra, at alice@stnmedia.com.

STN Media Group
ATTN: STN EXPO Reno
5334 Torrance Blvd., 3rd FL
Torrance, CA 90503

 

If you have any issues, please email Events Coordinator, Jessica Brewer, at jessica@stnmedia.com

I am registered, but unable to attend the conference. Can my colleague replace me?

Yes, we accept substitutions. Please submit your request to our Events Coordinator at jessica@stnmedia.com. Please specify the full name of the attendee who will be replaced, as well as the full name, title, company, work address, email address, and phone number for the substitute attendee.

Can I register on site?

Yes. Please come to the registration desk to register on site. Please note that payment is due upon arrival. If paying with a P.O. on site, you will have up to 30 days after the conference to submit your balance.

Can I register for the NHTSA Course on site?

Yes, however, the NHTSA Course has limited seating. We recommend for our attendees to register for the course ahead of time, as materials must be purchased before the conference. If additional seating is available upon your registration on site, you may add the NHTSA Course to your agenda. Please note that payment is due upon arrival.

How do I pay my balance?

To submit payment via Credit Card:

  1. Visit our STN EXPO Website at www.stnonline.com/expo.
  2. Under the “Attendee” tab, click on Pricing & Registration.
  3. Scroll down and “click on Register Now” (You must do this for each registration). This will open a new page to Cvent. 
  4. Click on “Already Registered?” on the registration page
  5. Input your email address and your confirmation number (sent to your email after you submitted your registration), click OK.
  6. You are now in your registration portal. Here you can submit payment, add members to your group, and review your registration details.
  7. Click on Submit Payment and you’ll be able to pay the balance with your credit card.

Are you paying by check or P.O.? Please make it out to:

STN Media Group
ATTN: STN EXPO Reno
5334 Torrance Blvd., 3rd Floor
Torrance, CA 90503
*Please note to include your full name and confirmation number with the payment*

 

Are meals included?

Food and drinks are provided only during specific events at the STN EXPO. Meals will be provided for registrants who qualify and will attend the Transportation Directors Summit on July 26-27. Drinks and light appetizers/desserts may be sponsored and served at STN Networking events,. Dinner will be served at the STN EXPO Trade Show Networking Extravaganza on Monday evening, July 29. Lunch will be provided on Tuesday, July 30 on the Trade Show Floor. 

On days with breakout sessions, attendees are encouraged to have lunch on their own at any of the restaurants at the Peppermill Resort. To see a list of the restaurants, please visit www.peppermillreno.com/dining.

Do I get a certificate of attendance?

If you register before the online registration ends, you will receive a Certificate of Participation for the 2019 STN EXPO along with your welcome packet upon checking in at the registration desk. However, if you register after online registration ends or on-site, a certificate will be mailed to you after the conference concludes.

When will the workshop schedule be published?

The workshop schedule will be announced around two months before the conference begins. A notification will be sent out via email. Be sure to visit our website at www.stnonline.com/expo for the newest updates, and follow us on Facebook, Instagram, and Twitter for the latest news!

Do I have to sign up for workshop classes?

While each workshop session is specified by track, we have designed the curriculum so that you are free to attend any of the breakout sessions, on any given day. This means that you are welcome to attend all General Sessions and Keynote Sessions, any workshops on any tracks, on any day of the conference week, as long as you are registered as a Main Conference Attendee. The only two courses that you must sign up prior to the beginning of the conference would be the NHTSA Child Passenger Safety Course and the Transportation Directors Summit. *Please note that Trade Show Only Registrants and Guests are only allowed to specific events. They will not have access to any of the workshops and classes.

Which track should I add to my schedule?

As a Main Conference Attendee, you are free to choose any track you will find most suitable to your interest and needs. You are not required to attend only one track, and you are free to attend any classes on the schedule.

When does registration open on site?

On-site Registration (Subject to change. Specific time will be announced on-site):

Friday, July 26, 2018 – Transportation Directors Summit Attendees ONLY
Saturday, July 27, 2018 –
            7:00 A.M. – 8:30 A.M. – NHTSA Course Attendees & National School Bus Inspection Training Program attendees ONLY
            After 8:30 A.M. – Open to all attendees
Sunday, July 28, 2018 – Open to all attendees
Monday, July 29, 2018 – Open to all attendees

On-site registration will begin on Friday July 26 for attendees who are attending the Transportation Directors Summit ONLY. Registration for those attending the NHTSA Child Passenger Safety Course, the National School Bus Inspection Training Program, and Main Conference Attendees will open on Saturday, July 27. 

What hotel should I stay in? Can you help me arrange that?

For your convenience, we have reserved a room block at the Peppermill Resort. Room nights are limited, so we recommend making your reservations as soon as possible. We do not reserve room per attendee, however, you can reserve your own room two ways: You can book a room through the STN EXPO website by clicking on the Travel tab at the top of the home page, and then clicking on the “Book a Room” orange button on the Travel webpage. Or, you can call the Peppermill Resort Hotel directly at (775) 826-2121 and ask for the reservations department. Let them know that you want to book a room at the STN EXPO conference rate.

Can I bring my friend/spouse to the Conference and Trade Show?

You may bring a friend or a spouse to the STN EXPO, however, they must be registered as a Guest. If you have not registered for the event, you may register your guest(s) during the registration process. If you have already registered, and would like to ADD a guest, please contact the Events Coordinator at alice@stnmedia.com with your request.

What do you recommend for spouses to do while the conference is going on?

The Peppermill is a one-of-a-kind resort with a 33,000-square-foot Spa & Salon, 82,000-square-foot casino and race & sports book, and amenities including a posh 9,900-square-foot fitness center; two beautiful pools and three outdoor jetted spas, heated with on-site geothermal energy; designer boutique shopping; Reno’s hottest nightclub, EDGE; 15 bars and lounges, including the iconic Fireside Lounge; and 10 award-winning restaurants offering authentic Chinese, inspired Italian, steaks and chops, seafood, buffet, deli and café dining. We guarantee that your spouse will be plenty busy relaxing and enjoying the resort! Visit the Travel page on our website or visit www.peppermillreno.com to explore all that the resort has to offer!

Do I need to rent a car? How far is the airport from the conference?

The Peppermill Resort is roughly 15 minutes away from the Reno-Tahoe International Airport. For your convenience, the Peppermill offers an airport shuttle to and from the hotel. The airport shuttle departs from the airport going to the Peppermill Resort every 30 minutes, from 4:15 A.M. to 11:45 P.M. The shuttle pick up point is at the North exit of the Baggage Claim Area. There is also an airport shuttle from the hotel that departs from the valet area of the hotel every 30 minutes, from 4:00 A.M. to 11:30 A.M. You are more than welcome to choose other options, such as car rental or rideshare services such as Uber, Lyft or Taxi. Please visit www.renoairport.com/tofrom-airport/rental-cars to discover rental car options, or visit www.renoairport.com/tofrom-airport/taxis-limousines to explore other taxis, limousines, and rideshare services.

How can I get a subscription to School Transportation News magazine?

As a Main Conference Attendee, your registration includes a FREE subscription to School Transportation News. During the registration process, please specify which format you would like to receive. If you have already registered, or would like to send a colleague or friend a subscription to School Transportation News, please visit www.stnonline.com/subscribe-2 and complete the form to subscribe!

Conference Registration Payment Information

All major credit cards are accepted. Check and purchase order payment forms are also available.

Need a W-9 form to pay your invoice?
Contact Lisa Douglas, Accounting Executive, at lisa@stnmedia.com or 310.802.7816.

Are you paying by check or P.O.? Please make it out to:

STN Media Group
ATTN: Alice Sebedra, STN EXPO
5334 Torrance Blvd., 3rd Floor
Torrance, CA 90503

Attendee Registration Cancellation/Refund Policy

To submit your cancellation request, please email Events Manager Alice Sabedra, at alice@stnmedia.com.

If you send a cancellation request within 24 hours of completing your registration, you may receive a full pardon, but a request must be made in writing within a 24-hour period. Please email alice@stnmedia.com with your request.

Registration refund requests due to cancellations MUST be emailed to Alice Sabedra. If the cancellation request is received by March 23, 2019, attendees will receive a full refund of the registration fee pending cancellation approval. Cancellations made by March 23, 2019, may receive a full pardon on registration fees. Attendees with cancellation requests sent between March 26, 2019, and June 21, 2019 will receive a 50-percent refund of the registration amount if their registration has been previously paid. Fifty (50) percent of the registration amount will still be owed for any unpaid registration cancellation requests made during this period. Please note that the processing fee will not be refunded or pardoned.

Beginning June 22, 2019, refunds will not be processed for any cancellations. Full balance must be paid for any cancellations made on or after this date. However, substitutions are permitted and must be confirmed by June 22, 2019, via email to Alice Sebedra at alice@stnmedia.com. You will not be eligible for a refund if you are a “no-show.” If you are a “no-show,” you are still responsible to pay any pending balances still due. Registrants are financially responsible for any pending balances after approved cancellations. All requests must be sent in writing to:

STN Media Group
ATTN: Alice Sabedra, STN EXPO
5334 Torrance Blvd., 3rd FL
Torrance, CA 90503