CONCORD, N.C. — School bus aides are often under-recognized for the roles they serve in student transportation, particularly for children with disabilities, but they provide much-needed assistance to school bus drivers regardless of the route being driven, industry leaders said during a session at STN EXPO East.
Panelists at the conference last month emphasized that school bus aides — often referred to as attendants, monitors or, in New York City, matrons — are responsible for far more than child supervision. Their duties include supporting students’ social and emotional needs, managing behavior, assisting with medical situations, and ensuring safe transportation from stop to stop. School bus routes operated for children from birth to kindergarten are required by federal Head Start regulations.
“We aid and support those students … regardless [of] what disability,” said Stephanie Walker, a transportation leader and certified instructor from Habershaw County Schools in Georgia. “Our goal is to have a safe and positive ride.”
The panelists highlighted a shift in terminology, reflecting the evolving role. Many districts have moved away from bus monitor or attendant, which suggests passive observation, toward bus aide, a title that better captures the hands-on responsibilities required.
Training and clear expectations are critical, said Teena Mitchell, special needs transportation coordinator for Greenville County Schools in South Carolina and past-president of the National Association for Pupil Transportation. She stressed that detailed job descriptions help prevent confusion and improve safety outcomes.
“The safety of these kids depends on what they know they have to do and what the expectations of them are,” Mitchell said.
School bus aides are expected to perform tasks such as securing wheelchairs, assisting with emergency medications, monitoring student behavior and helping students safely board and exit the bus. Panelists said aides should be actively engaged, including greeting students and ensuring proper seating at every stop.
Staffing Aides Based on Student Needs
The discussion also underscored the importance of proactively staffing buses based on student needs, not just legal requirements. Mitchell referenced a South Carolina case in which a district faced a multimillion-dollar settlement after a student was harmed on a bus without an aide.
“You need to know who’s on your bus,” she said, urging transportation departments to collaborate more closely with special education teams.
Comprehensive training programs are essential, the panelists agreed. Some districts require several days of instruction covering disability awareness, equipment securement, emergency response and de-escalation strategies. Ongoing evaluations, including written and physical tests, help ensure aides can perform under pressure.
Emergency preparedness was a major focus. Panelists cited demonstrations showing how quickly a bus fire can escalate, emphasizing the need for regular evacuation drills.
“If you can’t evacuate them in one minute and 16 seconds, they’re going to die,” Mitchell said.
Beyond safety, school bus aides also contribute to students’ emotional well-being. Building trust through consistent, respectful interaction can improve behavior and communication, particularly for students with special needs.
“If you’re not pouring into that child, that child’s not going to build that bridge with you,” Walker said.
Cross-Department Collaboration
Panelists encouraged districts to leverage resources such as school nurses, behavioral specialists, and classroom aides to provide consistent support across all settings. They also highlighted the importance of ongoing oversight, including reviewing bus video footage and conducting spot checks to ensure aides are following procedures.
Despite the critical nature of the role, staffing and compensation remain ongoing challenges. Many districts struggle to recruit and retain qualified aides, in part due to lower pay compared to other positions.
Mitchell said some districts have improved wages by classifying aides as “safety-sensitive” employees, helping to elevate the role’s importance.
Speakers also urged transportation leaders to collect and share data demonstrating the value of aides, including reductions in behavioral incidents, improved student attendance and increased rider confidence.
“We do a lot that we do not sell,” said session moderator Launi Schmutz Harden. “You guys are the ones that can speak the story.”
As schools face increasing mental health needs and tighter budgets, panelists agreed that investing in trained school bus aides is essential to maintaining safe, supportive transportation systems.
Written with assistance from AI.
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