HIGH POINT, N.C. — Midwest Bus Sales Oklahoma, located in El Reno, Oklahoma, and Midwest Bus Sales Illinois, in Litchfield, Illinois, are Thomas Built’s newest Platinum Support certified dealerships.
Both dealerships underwent rigorous training and dealership improvements to increase service efficiencies and customer communication. These improvements decrease service times, and help to reduce maintenance costs and vehicle lifecycle costs for their customers.
“This journey will only complement our desire to succeed and take care of our customers,” said Scott Bruegge, VP of MidWest Bus Sales. “We hope our customers come to visit and see for themselves the changes made and the difference in our business culture. This is more than a fresh coat of paint or a few more signs on the wall. This program enhances our abilities to be more customer focused.”
Platinum Support, a collaborative effort among Thomas Built Buses, Daimler Trucks North America and its dealer network, focuses on improving the customer experience. Platinum Support dealers and their highly-trained staffs provide rapid diagnosis, responsive turnaround, quality, consistent communication, robust parts availability and superb customer service.
“Midwest Bus Sales is committed to continuous improvement, in order to better serve their customers,” said Paul Start, market growth development manager at Thomas Built Buses. “The Platinum Support certification of their Illinois and Oklahoma locations will help them serve their customers even better. It is with great pride that we welcome them as Platinum Support dealerships.”
“We are extremely proud of our employee groups at the El Reno, Oklahoma and Litchfield, Illinois locations for having the determination to complete all of the necessary requirements to become Platinum Support certified, and showing the commitment to sustain excellence in their dealership,” said Scott Kincaid, CEO of MidWest Bus Sales. “Being Platinum Support certified aligns perfectly with our company’s core values of family, safety, service and respect.”
To learn more or find other Platinum Support dealerships, visit ThomasBuiltBuses.com
About Thomas Built Buses
Founded in 1916, Thomas Built Buses is a leading manufacturer of school buses in North America. Since the first Thomas Built bus rolled off the assembly line, the company has been committed to delivering the smartest and most innovative buses in North America. Learn more at thomasbuiltbuses.com or at facebook.com/thomasbuiltbuses.
Thomas Built Buses, Inc., headquartered in High Point, North Carolina, is a subsidiary of Daimler Trucks North America LLC, the largest heavy-duty truck manufacturer in North America and a leading manufacturer of class 4-8 vehicles. Daimler Trucks North America produces and markets commercial vehicles under the Freightliner, Western Star and Thomas Built Buses nameplates. Daimler Trucks North America is a Daimler company.