MONROVIA, Calif. — Double Coin and CMA, a leading tire manufacturer and marketer, today announced three organizational changes, effective Jan. 1, 2019. The changes were made to streamline operations and improve CMA’s overall customer experience.
Teresa Galvan has been promoted to a new position within marketing and operations, as CMA’s director of strategic operations. “Teresa is a true professional and has been an invaluable member of the CMA team for over 11 years, working in several customer care positions,” said Tim Phillips, VP of marketing and operations. “Her new role is a combination of customer service and marketing. It’s designed to optimize the customer experience for key accounts and manage the company’s marketing initiatives.”
“For five years, Brian Rainwater has been involved in distribution with CMA,” added Phillips. “He is a dedicated team member, providing great leadership within the organization. Brian will spearhead all aspects of distribution, logistics and purchasing. We are excited to have Brian take on this leadership role, to tie the customer experience to operations and improve it so that we as a company will be able to deliver more value to the customer.”
Jackie Concepcion is CMA’s new director of customer service. Prior to CMA, Jackie spearheaded customer service as a team leader at CAMSO. Her responsibilities included on boarding and training new customer service agents, integrating with the sales team to improve the customer experience, tracking factory direct purchases, developing a system of corrective and preventative action (CAPA) for process improvement initiatives, as well as implementing the company’s CRM program. “We are pleased to have Jackie with us as we continue to deliver on our mission excellence promise,” said Phillips.
About Double Coin Tires
Double Coin Tires have been marketed in the U.S. since 1992 and have grown in popularity every year. The company markets tires to some of North America’s most influential distributors, including: Carroll Tire Co., Tire Wholesalers, Inc., K&M Tire, Lucy’s Tire, Inc. and many more. Double Coin also supplies truck stops and servicing dealers, including: Action Tire, Les Schwab Tire, McCarthy Tire, OK Tire Store, Parkhouse Tire, Pete’s Tire Barn, Redburn Tire, Southern Tire Mart, Sullivan Tire, Sapp Brothers, as well as many others.
Double Coin Tires are supplied by CMA, LLC., which is based in Monrovia, Calif., and is a subsidiary of Shanghai Huayi Group Corp., Ltd. Double Coin products include truck and bus radial and radial off-the-road tires that enjoy OEM fitments at major North American transportation and construction equipment manufacturers. In addition, Double Coin Tires are tested at some of the most progressive transportation fleets in North America. Many of the Double Coin Tires sold in the U.S. are SmartWay Verified, to support the sustainability goals of the tire and transportation industry. www.doublecointires.com
CMA, LLC. manufactures and markets flag, associate and private brand products from Double Coin Holdings, Ltd., and from several other manufacturers. Flag and associate brands distributed by CMA include: Double Coin, Warrior, Dynatrail, Dynacargo, Dynastar, Duraturn and Bluestar. In addition, CMA supports several large tire marketing organizations with private and exclusive brand consumer and commercial tires. CMA, LLC. serves the U.S., Canadian, Mexican and Central American markets.