As company president, Linda Burtwistle has overseen a dramatic transformation of culture and customer relationships at First Student. Employee best-practice teams have played a key role in streamlining policies and procedures, which has resulted in employee buy-in at more than 600 locations across the U.S. and Canada. And school district partners are also reaping the rewards.
FEATURES
A New First Student
North America’s largest school-bus contractor reinvents itself by turning to its own employees to improve morale, business model and customer service
On The Rise
Insurance pros say creating ‘culture of safety’ is among steps to be taken to contain premium increases
Face Time
Student transporters say collaboration makes it easier to get the job done – and done well
TOP STORY
Educational field trips still a possibility thanks to grant funding, other measures
INDUSTRY CONNECTIONS
Tennessee school district adds efficiency with GPS
Dallas County Schools bets on monetary incentive programs for new bus drivers
Q&A: How Kobussen Buses has evolved, grown while dedicated to quality customer service
SPECIAL REPORTS
The time is now to prepare for ramifications of healthcare mandate for part-time employees
COLUMNS
First Take by Ryan Gray
Taking Care
Publisher’s Corner by Tony Corpin
Managing Negative Press
DEPARTMENTS
MARKETPLACE
