HIGH POINT, N.C. — Four years ago, Thomas Built Buses established the Platinum Support Dealer Certification Program, a collaborative effort between Thomas Built Buses and its dealers, focused on improving the customer experience. Now, more than half of all Thomas Built dealers are Platinum Support certified.
“We have seen significant growth of the Platinum Support program across our network,” said Caley Edgerly, president and CEO of Thomas Built Buses. “Our certified dealers are experiencing greater efficiencies, and customers are raving about the elevated level of service, communication and quality of care they are receiving through this program.”
Platinum Support provides rapid diagnosis, responsive turnaround and quality, consistent communication, robust parts availability and superb customer service; which are all provided by a highly-trained staff. Through rigorous Platinum Support training, dealers learn to eliminate all areas of waste from day-to-day business practices, producing faster vehicle assessment, reducing vehicle downtime and lowering vehicle life-cycle costs to the customer.
Thomas Built’s newest Platinum Support-credited dealers from 2018 include:
- Albuquerque Freightliner — Albuquerque, N.M.
- Thomas Bus Gulf Coast GP, Inc. — Houston, Texas
- Rohrer Bus Sale — Duncannon, Pa.
- Matthews Buses, Inc. — Ballston Spa, N.Y.
- Nesco Bus — Bay Shore, N.Y.
- Midwest Bus Sales — Bonner Springs Kan.
- Bus Centre — Acheson, Alb. Canada
- Lewis Bus Group — North Salt Lake, Utah
- Midwest Bus Sales, Inc. — Van Buren, Ark.
- Auto Safety House — Phoenix, Ariz
“All of these dealerships have made significant investments in their dealership operations, training and processes to better serve their customers,” said Paul Start, market growth development manager, Thomas Built Buses. “We are proud of all of these dealerships and look forward to the impact this certification will have on their customers.”
To learn more or find other Platinum Support dealerships, visit: ThomasBuiltBuses.com
About Thomas Built Buses
Founded in 1916, Thomas Built Buses is a leading manufacturer of school buses in North America. Since the first Thomas Built bus rolled off the assembly line, the company has been committed to delivering the smartest and most innovative buses in North America. Learn more at https://thomasbuiltbuses.com or at https://www.facebook.com/thomasbuiltbuses.
Thomas Built Buses, Inc., which is headquartered in High Point, N.C., is a subsidiary of Daimler Trucks North America, LLC. Daimler is the largest heavy-duty truck manufacturer in North America and a leading manufacturer of class 4-8 vehicles. Daimler Trucks North America produces and markets commercial vehicles under the Freightliner, Western Star and Thomas Built Buses nameplates. Daimler Trucks North America is a Daimler company.