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Jeff Wainwright, assistant transportation director, and Cheryl Dalton, director of transportation, review routes for Saratoga Springs City School District in New York. Photo courtesy of Tyler Technologies.

Identify Needs Before Changing School Bus Routing Procedures

Superior-quality client support is a core strategy that vendors use to ease the potential trauma that school districts may experience after purchasing routing software,...

Customer Service Extends to Recruiting New Employees

One of the biggest ongoing industry stories of 2019 was the shortage of school bus drivers, as well as technicians. It does not bode...

January 2020

Our first issue of 2020 commences with articles about customer service, training, and installation for new technology, as well as recognizing some of the...
Man using smartphone.

Above & Beyond

Great customer service experiences are few and far between these days. When you have a good one, it makes an impression. Today, hearing a...
Ken Hedgecock has been a mainstay at school bus manufacturer Thomas Built Buses for the better part of the past four decades. He is retiring from Thomas Bus but remaining in the school bus industry.

The Education of Ken Hedgecock

After a total of four decades spent working for Thomas Built Buses in one way or another, Ken Hedgecock is hanging up his jersey,...

Texas Districts Confirm Safety Vision’s Dedication to School Bus Industry

For the last three years, we here at Safety Vision have been dedicated to growing our business in the pupil transportation industry. As we've...

Transfinder’s Solutions & Customer Support Create Confidence for Clients

Kathy Casella now knows what it takes to have a smooth opening day. The opening of school in 2017 compared with 2018 was “Night and...
ROUSH CleanTech logo

ROUSH CleanTech Personnel Moves

LIVONIA, Mich. — ROUSH CleanTech’s growth means even more focus on business development and customer success, leading to new hires and a promotion. Brian Carney...

Thomas Built Buses Celebrates Platinum Support Program Anniversary

HIGH POINT, N.C. — Four years ago, Thomas Built Buses established the Platinum Support Dealer Certification Program, a collaborative effort between Thomas Built Buses...
Rose on a gravestone

Ricon’s McNutt Dies; Led Customer Support, Commercial Sales

Larry McNutt died suddenly early Friday, School Transportation News has learned. He was 69. McNutt had served as Western Region sales manager of commercial sales...

March 2020

This month’s issue features articles about securing wheelchairs on school buses, student tracking and contracting out transportation...

Buyer’s Guide 2020

Find the latest vehicle production data, state student ridership and budget reports, industry trends and contact information...