IRVINE, Calif. — Recognized as the #4 Total-Service-Provider by MSPMentor and one of the Top 100 Cloud Service Providers by Talkin’Cloud.com, leading national IT services provider, Synoptek, today announced that it has renewed its managed services partnership with Student Transportation, Inc. (STI), North America’s largest independent provider of school bus transportation services, operating more than 13,500 vehicles in over 360 school districts.
Immediate Improvement
“The first thing we saw was an immediate improvement in a lot of customer service areas,” observes Keith Engelbert, chief technology officer for Student Transportation, Inc. (STI). “Much better response and reaction time with day-to-day tickets. And larger things that used to take six months now take six days.”
After 11 years of working together, STI’s service provider had been acquired by Synoptek. Engelbert is quick to note that their Client Advisor had come along with their previous provider as part of the acquisition. “His coming over to Synoptek gave him more ability to do much more for us, with far more resources.”
Craig Brechner, Synoptek’s president, said the following about the relationship with STI, “We at Synoptek could not be more thrilled about our continuation of the contract with STI and the expansion of services. STI with all of its locations, diverse work force of high value employees and requirements for sophisticated IT services makes them the ideal client for us.”
Substantial Savings
“We’re proud to say that we’ve helped STI achieve savings of more than $20,000 per month with the new program we’ve created with them,” says Mike Bank, Synoptek Vice President of Sales & Marketing.
In this program, STI uses Synoptek’s Cloud Workspace Service offering to deliver complete desktop solutions to over 1500 employees nationwide. “A big part of my strategy,” points out Engelbert, “is how I support deploy and support my cloud environment.” With 1,500 users to support and only 5 people on staff to support them, Synoptek is seen as the best partner to assure constant support for all of his users.
Broad Expertise & Complete Objectivity
STI is a publicly traded company (STB) that is responsible for the safe transport of hundreds of thousands of school children. As with most public companies, STI must always be prepared for monthly, quarterly, and annual regulatory compliance audits. “One thing we were very impressed with,” adds Engelbert, “is how Synoptek views the compliance side. They have extensive dedicated resources with deep expertise in regulatory compliance. This puts them miles above their competition.”
He stressed that, “One of the most important factors in our relationship comes from being able to confidently put Synoptek on the phone with our auditors.”
“There’s also a ton going on here with Windows Server & Microsoft Exchange,” says Engelbert, noting that the Synoptek team has enabled his team to do a lot more that they’ve wanted to do for 7-10 years, including legal retention issues which require them to provide inboxes in .pst files and other key compliance issues.
Engelbert refers to the fact that STI has been on the same finance system for many years, overdue for an upgrade. “After interviewing many firms,” says Engelbert, “we realized that none of them were going to be very objective about which financial system was best for us. We wanted to work with someone who would be completely agnostic, and that’s why we went with Synoptek.”
About STI
Student Transportation, Inc. (STI) is North America’s largest independent provider of school bus transportation services, operating more than 13,500 vehicles in over 360 school districts. STI services are delivered by drivers, dispatchers, maintenance technicians, terminal managers, and other caring members of their riders’ community. Operations are managed by highly qualified, experienced national and regional teams of transportation experts who average more than 25 years of experience in the industry, combining the best of both worlds, bringing national economies of scale to local operations.
About Synoptek
Synoptek provides information technology management services and support to organizations worldwide. The firm manages and operates IT infrastructure with 24/7 operations, automated toolsets, and highly skilled technologists. Headquartered in Irvine, CA with business operations in San Francisco, CA, Sacramento, CA, Las Vegas, NV, Boise, ID, Denver, CO. Marlborough, MA, Pittsford, NY, New Brunswick Canada and Raleigh SC, Synoptek has been recognized as one of the Top 100 Cloud Service Providers by Talkin’Cloud.com and one of the Top Managed Services Providers by MSPMentor, among other honors from Inc. Magazine, Deloitte and others. www.synoptek.com
