HomeIndustry ReleasesZum Enhances SafeGuard Driver Program With One-Of-A-Kind Trainings Through New SPED...

Zum Enhances SafeGuard Driver Program With One-Of-A-Kind Trainings Through New SPED Safe Partnership

New specially designed training courses equip Zum drivers to better support students with disabilities

REDWOOD CITY, Calif. — Zūm, the leader in modern student transportation, is ensuring an even safer ride for students with disabilities by partnering with SPED Safe, which offers specialized training programs to enhance safe environments for all students, especially individuals with disabilities. The series of Specialized Training for Transportation Professionals, which are now part of the Zūm SafeGuard Driver Program, are designed by distinguished experts and leaders in special education and law enforcement to support specialized services, accommodations and modifications for students with disabilities.

More than 7 million children across America have disabilities, and, for many, school transportation provides their only access to education. Through SPED Safe’s decades long work in the special education field, they have designed a curriculum that prepares Zum drivers to understand the unique nature, needs and characteristics of each student’s disability, and mitigate situations as they arise, regardless of that student’s special need.

“Each and every student deserves the best possible care. Parents trust that we are caring for their child to the best of our ability, and our new partnership with SPED Safe is designed to ensure our drivers are well prepared to support students, no matter their mental, physical, emotional, and behavioral needs,” said Ritu Narayan, CEO and founder of Zūm. “Since the early days of Zum, I recognized that the disabilities community was being disproportionately affected by lack of access to sufficient school transportation. We have made it a mission of ours to provide them with the best care possible. With the enhanced training, drivers will be even more equipped than before to look after individuals who require extremely personalized attention, ensuring the safety of all students before, during and after the school ride.”

Educator-backed Driver Curriculum

Zūm’s partnership with SPED Safe introduces a new six module curriculum specifically designed to train drivers on how to properly care for individuals with disabilities:
Behavioral basics: Zūm drivers are trained on the ABCs of behavior, behavioral science and the principles of applied behavior analysis. This introductory training helps drivers better understand how to provide more personalized care for students.

Overview & awareness: Drivers receive an overview of the Individuals with Disabilities Education Act (IDEA) and learn about special education law and confidentiality.
Structure & routine: Zum is training its drivers on the importance of structure and routine to give them the tools needed to prepare students with disabilities for any changes that may arise day-to-day.

Evidence-based practices: To help aid with positive reinforcement behaviors and practices, Zūm drivers are trained on the types of reinforcement strategies they can take that are consistent with how educators would care for students with disabilities in the classroom.

Response & de-escalation: Whether it be a student conflict or an isolated circumstance, Zūm drivers are equipped to respond to an individual appropriately based on their needs and are taught a variety of de-escalation tactics.

Communicating & reporting: Transparency has always been a critical component of Zūm’s model. Zūm is further enhancing its communications by preparing drivers to report effectively to parents, school district staff and the community for any and all incidents.

“With our combined experience of over 100 years in top leadership positions, SPED Safe is proud of its exclusive partnership with Zum because of our shared commitment to enhancing safety across Zum’s school transportation operations,” said Dr. Paul Lavigne, SPED Safe Co-Founder. “Zum’s commitment and participation in the SPED Safe Transportation Series demonstrates their willingness to go above and beyond in enhancing school transportation experiences for students, families, and drivers alike. The SPED Safe Transportation Series in conjunction with Zum’s advanced technology and safety features will redefine transportation for all students, particularly those with disabilities.”

Raising the Bar on Industry Standards

Zūm is at the forefront of driving innovation in student transportation to increase the safety and well-being of all students before, during and after each and every ride. Zūm is working with SPED Safe to design highly specialized courses, exclusive to Zūm drivers, to ensure its drivers are qualified to provide premier service and care for students who require additional support. With enhanced training for driving professionals comes added confidence to parents and of course a sense of comfort and safety that will be felt by the students.

“Some special needs students express their frustration through actions,” said Zūm driver Angela Watson. “The SPED Safe training modules of the Zūm SafeGuard Driver Program are how we as bus drivers are learning about the needs of each individual student and help cater to their needs. I didn’t have the knowledge as a driver of the ABC SPED Module previously. It really helped me understand that sometimes students demonstrate communication through behavior.”

These new training modules complement the additional safety measures provided through the Zūm platform. The Zūm app provides ongoing visibility into route updates, a child’s location, and the driver’s profile. Families can also use the app to share changes in schedule or pickup location, preferences, and feedback, as well as speak with the Zūm team directly at any time. Zūm also recently introduced SafeGuard, a comprehensive program ensures the quality and experience of each Zūm driver, gives drivers the skills to deliver the best experience to each student on every ride and provides drivers access to its modern technology platform. More transparency, more control and better communication at every step in the process means families can worry less about how their kids are getting to and from school. This emphasis on personalized service and care is especially important for families where a child has a disability.

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About Zūm

Zūm has reimagined student transportation, the nation’s largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20 percent, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation. Learn more at

About SPED Safe

SPED Safe was founded by leading experts in special education and law enforcement with a commitment to enhancing safe environments for all. The SPED Safe Transportation Series was designed to address the identified gaps of preparing the school transportation system with professional learning in evidence-based practices for all students. Learn more at


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