Delvico ‘Vec’ Dunn, the new executive director of Charlotte-Mecklenburg Schools (CMS) in Charlotte, North Carolina, started his career as a school bus driver for CMS. He uses that experience to lead by example, especially since his CDL remains current.
Dunn started in pupil transportation in August 1997 as a school bus driver. When he was 18 years old, his parents told him he had to get a job, he shared. “I was one paper from signing up for the military, and a buddy who still drives now said, ‘Hey, they’re hiring bus drivers.’ ‘I said that’s something I would never do.’ But once doing it, I got the passion for it,” he said. “Never did I think it would be a career, though, just something to do. But as time passed and promotions started, I said ‘Hey, I like this.’ It was just about being in the community, being around others, meeting new people, and also seeing things and individuals.”
He transitioned to a lead driver with more office responsibilities and then became an operations technician that oversaw driver and monitor payroll within his area. He left CMS in 2006 to work at neighboring Union County Public Schools, in positions ranging from transportation specialist to operations manager to assistant director.
In 2014, Dunn returned to CMS as a transportation specialist and was promoted within a year to director of operations. In 2020, he became the director of fleet, which encompassed support services.
“Now here we are in 2025, I’ve come full circle to the highest position in our industry, within the CMS sector as the executive director of transportation,” he said. “So basically, starting from the bottom, going through different positions, going to another county and to run one of the largest transportation systems around the country.”
Starting his career as a school bus driver for the same department he’s leading, shapes his daily perspective and priorities. Because he sat in the bus driver’s seat, he said he knows what drivers deal with. And some of the same people that he drove alongside, still drive for CMS.
“To sit in every seat that we have within our department, it shows that I know each level. When an employee says you don’t understand, I fully understand. I drove a bus, I worked in office, I did payroll,” he explained “That’s the advantage I have, which made me more able to adjust to the role of being the executive director. So, the cliche, you don’t know where I come from, I truly do.”
Dunn noted he is following in the footsteps of Adam Johnson, who left CMS earlier this year to become the senior executive director of transportation for Atlanta Public Schools in Georgia.
“Me and Mr. Johnson have been tied to the hip for over 20 years,” Dunn said, adding that he was a supervisor when Dunn was a lead driver. Johnson was also the transportation director when Dunn returned to the district after working at Union County.
“He set high standards,” Dunn added.
He noted that he wants to continue to promote Johnson’s vision but also put his own spin on it. He shared that his leadership style has always been straightforward, and that the administration is only as strong as the front-line employees.
Leveraging Social Media at Transportation’s Level: Share your Story
When Thomas Miner ran the district-wide social media platforms for Charlotte-Mecklenburg Schools, he repeatedly saw that transportation operations were being highlighted on the district’s main accounts. This kickstarted his transfer to work with transportation exclusively. He’s now the the operations specialist in charge of sharing transportation’s stories.
Miner said that while his position existed in transportation before he joined the department two years ago, former transportation director Adam Johnson incorporated more social and digital media elements into his role, which included creating transportation-specific social media accounts. Miner now not only manages department social media but also creates newsletters and distributes internal department messaging.
“We really do try to emphasize as much as we can in the department,” Miner said of using social media for transportation. “We try to share good news from across the department. When you have over 800 drivers, there are stories happening on our buses and throughout our department every day. So, we try to lift up as much of our good news as we can and show the community how we’re serving students and how we are working with schools and principals to make sure that we get students to and from school safely and on time.”
He said having their own social media channels gives transportation an avenue to share their story through photos and videos.
“We get to lift them up and kind of show the community what’s happening in transportation,” he said.
He noted that having a social media dedicated to transportation has changed the dynamic with parents and students in a positive way.
“The district itself has a real focus on communication and customer service, so we prioritize that in all the conventional ways,” he explained. “But we also use our social media tool to directly connect to students and parents. Sometimes they’ll send us messages of compliment. Sometimes they’ll send us a message of something that we need to look into. We really utilized that tool as one more avenue to connect and engage with parents and in the community.
“When we win awards, when we’re doing community service projects, we get to lift that up and show our side and show our story,” he continued, of potential posts. “So often, the news around school districts can be a little negative. We use this as an opportunity to lift up as much good as we can, and to use our platform to share our story.”
“We can’t forget about the drivers, the monitors, our area supervisors, our mechanics, our maintenance supervisors, they do the day-to-day nuts and bolts. If they’re doing their job effectively, it makes, as the executive director or manager, your day run smoothly,” he noted. “I truly believe the top is only strong as the bottom. If the foundation is shaky, the top will be shaky no matter how good or a true leader you have. To have the buy-in, that speaks volumes.”
He added that hiring an internal candidate to fill his role offers stability, but he noted it also comes with challenges as everyone is comfortable in their ways. “I make sure the folks know what my vision is, in parallel to what our district vision is: our goal is to transport students to and from school safely,” he added.
Operational Breakdown
CMS operates about 1,100 pieces of equipment, 838 of which are routed school buses. When Dunn first started driving, he said, CMS had over 1,000 routed buses. He explained that across the nation, student ridership is increasing, but drivers are diminishing.
“Everybody is seeing that shortfall around the industry,” he said, adding that retention is key. That can entail ensuring applicants have other driving job options once they receive their CDL.
He explained CMS was short 27 drivers for the 838 routed bus in mid-March. The biggest hurdle to overcome is driver retirements. “Every year we want to recruit, retain and retrain,” he said, adding that when an industry veteran retires, the district loses that level of 20 to 30 years of experience.
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To help combat this, he said CMS offers over $20 per hour starting pay for new drivers. But in addition to finances, there is a positive culture to maintain, not necessarily within the department but on each school bus with student behavior. Dunn said the district prioritizes professional development and training to de-escalate conflicts when they arise. Additionally, transportation focus on self-incentive awards to recognize staff.
“It always can’t be monetary, but sometimes it’s that simple,” he said of recognizing drivers and showing appreciation. “Thank you for the service you’re doing.”
The district will also be holding its annual Bus Rodeo, which provides drivers with an outlet to compete against one another. “We try to keep them engaged and but it’s all about talking in those open lines of communication,” he said. “And also, my door is always open, as well as their area supervisor’s door.”
He said CMS also has a bus driver committee, represented by all the 14 service areas the district operates out of five facilities. It’s a chance for drivers to not only bring concerns and questions to administrators needing answers to transportation leaders. This, he said, instills in the culture that managers aren’t simply making a given decision, but do so after getting buy-in from all staff members and making them feel a part of the team.
Technology Through the Ages
Two of the five CMS transportation locations, including the one where this interview was held, were updated within the past year. “That’s a first in my tenure because when I started in 1997, the newest bus garage had just opened up,” Dunn recalled.
In terms of bus technology, Dunn said CMS has GPS, camera systems and tablets. He added that a wish list item, pending available budgetary resources, is RFID card technology. Dunn said the district has an app that can shows the bus location, but it doesn’t alert parents or guardians if their child is on the bus or if/when they got off.
He said another technology solution he’s eyeing is turn-by-turn directions on the tablets. He noted that whether the technology is a distraction has been debated, but he thinks a paper route is more dangerous than following an audible command.
When he started in the industry, Dunn said he and his fellow drivers didn’t even have radios, and the loading doors had to be manually opened and closed. “Now everything is on the steering wheel and buses have air conditioning,” he commented.
In his day behind the wheel, he said air conditioning was driving downhill with the windows open, or “all 32 down,” to catch a good breeze.
